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Operations Coordinator – Center for Health Care Rights

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The Center for Health Care Rights is a Los Angeles-based nonprofit organization dedicated to assuring consumer access to quality health care through education, counseling, informal advocacy and legal services. The Center is the Health Insurance Counseling and Advocacy Program (HICAP) for Los Angeles City and County and is the primary source for Medicare beneficiaries to access free and unbiased Medicare education and information. The Center’s direct services to Medicare beneficiaries empower consumers who are older adults and/or people with disabilities and their family members to use Medicare, Medi-Cal and other health benefits effectively, make informed health care choices, and take appropriate action to resolve their health care problems. All services are provided free of charge.

Program services include counseling and informal advocacy (to help clients understand their Medicare and Medi-Cal rights and benefits, obtain access to programs that provide help with medical expenses, and help resolve access to care problems within the Medicare and Medi-Cal programs); community education and outreach (via free educational seminars or health fair presentations on Medicare, Medi-Cal, and other health care topics for Medicare consumers, caregivers, and health and social service providers); and legal assistance (with staff attorneys providing Medicare beneficiaries with legal advice and/or representation to resolve serious Medicare and Medi-Cal access to care problems or claim denials).

POSITION SUMMARY:

The Operations Coordinator reports to and supports the Operations Director in maintaining the ongoing operational and administrative aspects of the organization including human resources, information technology, facilities, finance and development.

SPECIFIC DUTIES AND RESPONSIBILITIES INCLUDE:

  • Provide help desk support for basic IT functions
  • Provide training in use of IT and administrative systems
  • Manage internal operational communications
  • Inventory and supply management
  • Maintain facilities and coordinate repairs
  • Manage vendor relationships
  • Assist in the development of policies and procedures
  • Assist in ensuring organization is compliant with regulations
  • File management including electronic and paper record maintenance and retention
  • Provide back-up support for organization phones and emails
  • Assess and evaluate potential projects as necessary
  • Work on special projects as assigned

QUALIFICATIONS:

  • Three or more years experience providing operational support or office management.
  • Experience in Human Resources and/or IT highly desirable.
  • Experience with Microsoft 365, including Teams, SharePoint, and Excel.
  • Excellent critical thinking and problem-solving skills.
  • A “no job too big, no task to small” attitude.
  • Entrepreneurial mindset.
  • Able to adapt to changes in technology
  • Excellent written and verbal communication skills;
  • Strong organizational skills, detail orientation, and professionalism;
  • Interest in serving the needs of seniors and/or people with disabilities;
  • Experience with database systems preferred.

SALARY AND BENEFITS:

The annual salary for this salaried, exempt position is $58,240. Employer provides 100 percent paid premium health and dental benefits. The Center offers a voluntary and self-funded tax-deferred annuity program and supplemental insurance. Generous paid time off including paid holidays, vacation, and sick leave.

PHYSICAL REQUIREMENTS:

While performing the responsibilities of the job, the employee is required to exchange accurate information, detect/identify documents and the information contained in them, move between areas in and out of the office to complete their role. The employee may need to move various equipment including computer to their work location.

OTHER CONSIDERATIONS:

The expectation will be that this position will work primarily in the agency’s office in the Westlake area.  Parking is provided.

The Center for Health Care Rights, an equal opportunity employer, encourages all applicants to apply, and does not discriminate based on race, ancestry or national origin; color; sex; sexual orientation; religion; physical disability; marital status; or age.

The Center for Health Care Rights is committed to advancing diversity, inclusion, equity, and access as foundational to its programs. We acknowledge and honor the fundamental value and dignity of all people; and we pledge our individual and organizational efforts to build respect, dignity, caring, and equitable treatment for all. As an organization, we are committed to transforming the world into one that promotes social justice and freedom from oppression, including but not limited to, racism, sexism, classism, heterosexism, ageism, and ableism. Thus, we aim to be adaptable, actively anti-racist, embracing cultural differences, and to be accessible for people who are differently resourced and differently abled. We encourage those from historically underserved communities to apply.

Please note: you must supply a cover letter tailored to this position, indicating your suitability for this position, as well as a current resume. Please note that the salary is fixed.