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Operations Director

The Organization
The Center for Health Care Rights is a Los Angeles-based nonprofit organization dedicated to assuring consumer access to quality health care through education, counseling, informal advocacy and legal services. The Center is the Health Insurance Counseling and Advocacy Program (HICAP) for Los Angeles City and County and is the primary source for Medicare beneficiaries to access free and unbiased Medicare education and information. The Center’s direct services to Medicare beneficiaries empower consumers who are seniors and/or people with disabilities and their family members to use Medicare, Medi-Cal and other health benefits effectively, make informed health care choices, and take appropriate action to resolve their health care problems. All services are provided free of charge.

Program services include counseling and informal advocacy (to help clients understand their Medicare and Medi-Cal rights and benefits, obtain access to programs that provide help with medical expenses, and help resolve access to care problems within the Medicare and Medi-Cal programs); community education and outreach (via free educational seminars on Medicare, Medi-Cal, and other health care topics for Medicare consumers, caregivers, and health and social service providers); and legal assistance (with staff attorneys providing Medicare beneficiaries with legal advice and/or representation to resolve serious Medicare and Medi-Cal access to care problems or claim denials).

Position Summary
Reporting to the Executive Director and serving as an integral member of the senior management team, the position’s primary responsibility is ensuring organizational effectiveness by providing leadership for the organization’s financial and business functions. In addition to the strategic components, the Operations Director is charged with developing and implementing policies and procedures both in the finance and general operational realms.

The Operations Director will be responsible for developing systems for, ensuring implementation of, and day-to-day management of: bookkeeping tasks; payroll; City/County/State grant reporting; managing the organization’s human resources processes, overseeing the creation of organizational and program budgets in collaboration with the Executive Director, agency data systems, and other relevant duties as assigned. The position will have both internal and external facing responsibilities, ranging from client and project management (framing of key approaches, high-quality client service delivery, written operating and evaluation protocols) to administration (information technology, reporting, facilities), and human capital (human resources/recruiting, mentoring, career progression).

Position Classification: Salaried-Exempt

Salary and Benefits: The starting salary range is $75,000-$85,000 depending upon qualifications. Employer provides 100% paid premium health and dental benefits and paid parking. CHCR offers a voluntary and self-funded tax-deferred annuity program and supplemental insurance. Generous paid time off including paid holidays, vacation and sick leave. The expectation will be that this position will work primarily in the office with some flexibility for remote work

How to Apply: Click here for link to apply

For a more detailed position announcement, please see attached.

Center for Health Care Rights, an equal opportunity employer, encourages all applicants to apply, and does not discriminate based on race, ancestry or national origin; color; sex; sexual orientation; religion; physical disability; marital status; or age.